Who are the Founders of The HR Playbook?

Amy Blick is the founder of exhilHRate, a boutique HR Consultancy. Amy is legally trained, CIPD Fellow accredited and works with international brands as well as SMEs.

Caroline Daniel is the founder of Clear HR Consulting, an HR Consultancy focusing on true commercial people growth and success in SMEs with large-corporate initiatives and success.

Combined Amy and Caroline have over 30 years’ experience in corporate and strategic HR, Employment Law and creating innovative solutions for businesses.

Where are these documents suitable for?

We are specialists in HR and Employment Law for England and Wales, and therefore we recommend that our templates are used within these jurisdictions. Whilst they can be used outside of England and Wales it is your responsibility to ensure that any regional requirements are met before using them.

Who are these documents suitable for?

These documents are ideal for SMEs with between 5 to 250 employees, however these can be used for large corporates to businesses hiring their first employee.

The HR Playbook is Ideal for businesses in these industries: Financial services, Healthcare, Retail, Technology and telecommunications, Manufacturing, Education, Hospitality and tourism, Energy, Construction, Creative and media, Agriculture, Transport and logistics

Some of our clients download the necessary policies to remain statutorily compliant, however other clients download our newest and most popular documents to go above and beyond for their people – the choice is up to you!

What types of HR documents and guides do you offer for purchase?

We offer a wide range of HR documents and guides, including employee handbooks, HR policies, job descriptions, performance templates, and compliance guides.

Are your HR documents and guides compliant with current employment laws and statutory regulations?

Yes, all our HR resources are meticulously reviewed and updated to ensure compliance with the latest employment laws and regulations in England and Wales.

How do I purchase and download your HR resources?

To purchase and download our resources, simply visit our website, browse our offerings, add the desired items to your virtual trolley, and complete the secure online payment process. Once payment is confirmed, you'll receive instant download links!

You will also receive an itemised invoice that will be emailed to you as well as being available on your account order history.

Do you offer any free samples or trial resources before purchasing?

Sadly not – as these documents are essentially our IP so we cannot offer samples. We do try and run a variety of discounts and offers through the year, so keep a look out for a bargain!

Can I customise the purchased documents to fit my specific needs?

Absolutely! Our downloadable documents are designed to be customisable and also are ready for your company’s branding. You can easily tailor them to your specific requirements and you can add any documentation control measures you may have.

Do you provide any training or support for using your HR resources effectively?

Our goal is that the resources we offer on the HR Playbook are modular and also connected – you can use one or you can use several depending on the scope of your HR function and the HR and compliance requirements of your organisation. However, we do have a limited availability to offer some training and consultancy but demand tends to be higher than supply - hence our reasons for founding The HR Playbook. Please use our contact form to make initial contact so we can have an informal chat in this regard.

Do you provide any training or support for using your HR resources effectively?

We try to make sure our training compliments our templates so you are able to self-serve as much as possible. We are able to offer training sessions, by request, to assist you in effectively using our HR resources and maximising their benefits.

What payment methods do you accept for document and guide purchases?

We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options, ensuring a convenient purchasing process.

Are all your documents available for immediate access upon purchase?

Yes! Once payment for the documents has been confirmed you can download with immediate effect.

Is there a return or refund policy if I'm not satisfied with a purchased resource?

We offer a satisfaction guarantee. If you're not completely satisfied with a purchased resource, please contact us through our Contact Form and we'll address your concerns or provide a refund if applicable.

How often do you update your HR documents and guides to reflect changing laws and best practices?

We regularly update our HR documents and guides to align with changing laws, regulations, and best practices, ensuring that you always have access to current and effective resources.