FREQUENTLY ASKED QUESTIONS
Amy Blick is the founder of exhilHRate, a boutique HR Consultancy. Amy is legally trained, CIPD Fellow accredited and works with international brands as well as SMEs.
Caroline Daniel is the founder of Clear HR Consulting, an HR Consultancy focusing on true commercial people growth and success in SMEs with large-corporate initiatives and success.
Combined Amy and Caroline have over 30 years’ experience in corporate and strategic HR, Employment Law and creating innovative solutions for businesses.
We are specialists in HR and Employment Law for England and Wales, and therefore we recommend that our templates are used within these jurisdictions. Whilst they can be used outside of England and Wales it is your responsibility to ensure that any regional requirements are met before using them.
These documents are ideal for SMEs with between 5 to 250 employees, however these can be used for large corporates to businesses hiring their first employee.
The HR Playbook is Ideal for businesses in these industries: Financial services, Healthcare, Retail, Technology and telecommunications, Manufacturing, Education, Hospitality and tourism, Energy, Construction, Creative and media, Agriculture, Transport and logistics
Some of our clients download the necessary policies to remain statutorily compliant, however other clients download our newest and most popular documents to go above and beyond for their people – the choice is up to you!
We offer a wide range of HR documents and guides, including employee handbooks, HR policies, job descriptions, performance templates, and compliance guides.
Yes, all our HR resources are meticulously reviewed and updated to ensure compliance with the latest employment laws and regulations in England and Wales.
To purchase and download our resources, simply visit our website, browse our offerings, add the desired items to your virtual trolley, and complete the secure online payment process. Once payment is confirmed, you'll receive instant download links!
You will also receive an itemised invoice that will be emailed to you as well as being available on your account order history.
Sadly not – as these documents are essentially our IP so we cannot offer samples. We do try and run a variety of discounts and offers through the year, so keep a look out for a bargain!
Absolutely! Our downloadable documents are designed to be customisable and also are ready for your company’s branding. You can easily tailor them to your specific requirements and you can add any documentation control measures you may have.
Our goal is that the resources we offer on the HR Playbook are modular and also connected – you can use one or you can use several depending on the scope of your HR function and the HR and compliance requirements of your organisation. However, we do have a limited availability to offer some training and consultancy but demand tends to be higher than supply - hence our reasons for founding The HR Playbook. Please use our contact form to make initial contact so we can have an informal chat in this regard.
We try to make sure our training compliments our templates so you are able to self-serve as much as possible. We are able to offer training sessions, by request, to assist you in effectively using our HR resources and maximising their benefits.
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options, ensuring a convenient purchasing process.
Yes! Once payment for the documents has been confirmed you can download with immediate effect.
We offer a satisfaction guarantee. If you're not completely satisfied with a purchased resource, please contact us through our Contact Form and we'll address your concerns or provide a refund if applicable.
We regularly update our HR documents and guides to align with changing laws, regulations, and best practices, ensuring that you always have access to current and effective resources.